Your privacy matters.

If you email, call or book with Change In Mind, Rachel may receive information such as your name, contact details, appointment information and anything you choose to share about your enquiry or health.

Clinical and administrative records may include intake information, consent, appointment notes, invoices and relevant correspondence. Please avoid sending sensitive clinical details through ordinary email unless necessary; they can be discussed through an agreed channel.

Halaxy bookings

Online bookings, appointment reminders, invoices and clinical records are managed through Halaxy. When you follow a booking link, you leave this website and provide information directly to Halaxy. Halaxy handles that information under its own Australian privacy policy.

Information may be used to respond to you, assess whether the service may be suitable, arrange and provide appointments, maintain appropriate clinical and financial records, and meet professional or legal obligations.

Information is not sold. It is shared only where you have agreed, where it is needed to provide an authorised service, or where disclosure is required or permitted by law. Limits to confidentiality are discussed as part of informed consent.

Website information

This website does not currently use a contact form, advertising cookies or behavioural analytics. Its hosting provider may process basic technical information, such as an IP address and browser details, to deliver and protect the site.

You may ask about personal information held about you, or request that inaccurate information be corrected. Identity may need to be confirmed before records are discussed or released, and some professional or legal limits may apply.

For a privacy question, access or correction request, email info@hiskinsartstherapy.com or call 0455 374 288.

If your concern relates specifically to information held by Halaxy, you may also contact Halaxy through the details in its privacy policy.